Aireon support
Questions, a defect, a data request, or help connecting Aireon to your AI assistant: this page tells you where to go and what to send so we can help quickly.
Email support
For anything: product questions, defects, accounts, data requests. We aim to answer within two business days.
Service status
Live availability and the latest health runs for every application in the suite.
What’s new
A day-by-day digest of what changed across the suite, including fixes for reported issues.
Your AI connector
Mint, rotate or revoke your personal connector token and check your usage against your plan.
Reporting a problem
The more precisely you describe what happened, the faster we can fix it. Please include:
- the application and the page URL, including any parameters;
- what you did, what you expected, and what happened instead;
- the date and time, your browser and operating system;
- a screenshot if the problem is visible;
- for connector issues: the tool name, the time of the call and the first eight characters of your token. Never send the full token.
Aireon in ChatGPT and other assistants
The Aireon app for ChatGPT, Claude, Gemini and similar assistants is powered by the aireon-mcp connector. Sign in on the hub, open the MCP page and follow the setup for your client. Your connector is personal: every call counts against your own plan.
- To disconnect, remove the Aireon app in your assistant’s settings. It loses access at once.
- If the assistant reports that it is not authorised (401), your token was rotated or revoked. Copy the current connector from the MCP page and add it again.
- If every call fails with a quota error (429), you have reached the daily or monthly limit of your plan. It resets on its own; write to us if you need more.
- If a tool answers with an error about a missing input, add the address, coordinates or EGRID the tool asks for.
Questions about the data
Parcel, building and zone information comes from public registers and models, and estimates are exactly that. If a figure looks wrong, send us the EGRID or the address and what you expected; we check the source and the model. We cannot change official registers. Corrections to cadastral or building-register entries go through the canton or the municipality.
Account and data requests
Write to contact@aireon.ch from the address on your account to request a copy of your data, a correction, or the deletion of your account. Deletion removes your saved parcels, searches, conversations and reports; metering records are kept in pseudonymous form for accounting. See the privacy policy for details.
Security issues
If you believe you have found a security vulnerability, email contact@aireon.ch with "security" in the subject line and do not disclose it publicly until we have had a chance to fix it. We acknowledge security reports promptly and keep you informed.
Documentation
The hub carries the reference material for the suite: the deep-link URL parameters every app accepts, the capabilities matrix, and the MCP page with the tools available to AI assistants and to CAD workflows.